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Placeholder story. A public-service team uses the agent to ask a fixed set of questions after a visit.
Placeholder study1 min read
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Surveys completed
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Questions answered
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Flagged for follow-up
Overview
Placeholder story. A public-service team uses the agent to ask a fixed set of questions after a visit.
The gap
Feedback forms go out and sit unopened. The team learns about a bad visit only when someone complains later.
The call
The agent asks the same few questions every time, records the answers, and marks a conversation when someone is unhappy enough to need a person.
That included:
- Asks the same few questions every time
- Records the answers
- Marks a conversation when someone needs a person
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What the team keeps
Scores land in one place. The follow-up list is the unhappy calls, not the entire outreach list.
The short call. Answers written down.
Each of these studies is still a placeholder. The job is the same: ask a short set of questions, capture the answers, and flag the ones a person should hear.
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Surveys completed
—
Questions answered
—
Flagged for follow-up
The follow-up list is the calls that need a person.
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