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Placeholder story. A campus team lets the agent run a short pulse survey after orientation.
Placeholder study1 min read
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Students reached
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Finished the questions
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Asked for a counsellor
Overview
Placeholder story. A campus team lets the agent run a short pulse survey after orientation.
The gap
Email surveys get a thin response. The students who needed help are mixed in with the ones who never opened the mail.
The call
The agent asks how the first week went, whether they found their classes, and if they want someone to call them. A yes goes to the student team the same day.
That included:
- Asks how the first week went
- Asks whether they found their classes
- Sends a yes to the student team the same day
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What the team keeps
Counsellors receive the students who asked, with the answers already written down.
The short call. Answers written down.
Each of these studies is still a placeholder. The job is the same: ask a short set of questions, capture the answers, and flag the ones a person should hear.
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Students reached
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Finished the questions
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Asked for a counsellor
The follow-up list is the calls that need a person.
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