VAANI AI
Demo
  1. Home
  2. Case study
  3. Customer support

Partnered with
Parcel North

Placeholder story. A delivery team lets the agent read shipment status and only escalate the exceptions.

Placeholder study1 min read

—

Status calls deflected

—

Exceptions opened

—

Repeat calls

Overview

Placeholder story. A delivery team lets the agent read shipment status and only escalate the exceptions.

The gap

Most inbound calls are a tracking question. Agents still open each one, look up the same screen, and read the same line back.

The call

The agent confirms the order, reads the latest scan, and offers the next step when a delivery failed. Lost or damaged parcels go to a person.

That included:

  • Confirms the order and reads the latest scan
  • Offers the next step when a delivery failed
  • Sends lost or damaged parcels to a person

Have something similar?

Book a free call with our Solution experts

Hear a live callEnterprise Inquiry

What the team keeps

Support spends the shift on the parcels that actually need a decision, not on reading tracking updates aloud.

The repeat call. Answered before it becomes a ticket.

Each of these studies is still a placeholder. The job is the same: answer the status call, make the simple change, and pass through the ones that need a person.

—

Status calls deflected

—

Exceptions opened

—

Repeat calls

A person stays on the calls that need judgment.

Hear a live callEnterprise Inquiry

Other studies

Brightpath Clinics

Healthcare, Inbound voice

How Brightpath Clinics gives patients a status or a slot without the hold

Placeholder story. A clinic group lets the agent answer routine inbound calls and hands the clinical questions to the desk.

Placeholder study

Kite Payments

Payments, Inbound voice

How Kite Payments resolves a payment status call without a ticket

Placeholder story. A payments desk lets the agent confirm a transaction and explain the next step when a payment is pending.

Placeholder study

IndiaFilings

Compliance, Outbound voice

How IndiaFilings Qualified New-Founder Leads with Vaani

IndiaFilings used Vaani voice agents to welcome newly incorporated founders, introduce a ₹5,000 Startup Grant, and qualify them for a callback with a compliance expert.