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Placeholder story. A dental clinic lets the agent call patients who are due and book the next cleaning.
Placeholder study1 min read
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Patients reached
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Cleanings booked
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Asked to call back
Overview
Placeholder story. A dental clinic lets the agent call patients who are due and book the next cleaning.
The gap
The recall list is long. Staff call between patients and stop when the chair is busy, so half the list never gets a slot.
The call
The agent says the patient is due, offers two or three times, and books the one they pick. Anyone who wants the dentist, not the cleaning, is passed to the clinic.
That included:
- Says the patient is due
- Offers two or three times and books the one they pick
- Passes anyone who wants the dentist, not the cleaning, to the clinic
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What the team keeps
The book fills from the list without a person dialing it. Staff keep the calls that are not a simple booking.
The slot. Confirmed before the caller hangs up.
Each of these studies is still a placeholder. The job is the same: book, move, and confirm a slot in the same call, against the calendar you already use.
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Patients reached
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Cleanings booked
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Asked to call back
The board matches what the caller heard.
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